Career

Department: Customer Service We are seeking a highly motivated and customer-focused individual to join our inbound customer sales service team. This role focuses on providing exceptional service to our US-based customers via phone, email, and chat, while also identifying opportunities to upsell or cross-sell products/services. The ideal candidate possesses excellent communication and problem-solving skills, a positive attitude, and a strong commitment to exceeding customer expectations. Responsibilities:

• Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner.
• Provide accurate and helpful information regarding products, services, pricing, and promotions.
• Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible.
• Accurately process orders, payments, and returns.
• Identify and address customer needs, proactively suggesting relevant products or services.
• Maintain accurate records of customer interactions in the CRM system.
• Contribute to a positive and collaborative team environment.
• Stay updated on product knowledge, company policies, and industry best practices.
• Proactively identify areas for process improvement and contribute to solutions.

Qualifications:

• High school diploma or equivalent
• Minimum of 1 year of experience in a customer service role, preferably in a sales environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using computers and CRM software.
• Ability to work effectively in a fast-paced environment.
• Ability to multitask and prioritize effectively.
• Ability to work independently and as part of a team.
• Strong work ethic and commitment to exceeding expectations.

Note : Full time Work From Office No Cab Facility Available Great work life balance Lucrative incentives are provided, no cap on the same Quarterly dinners arranged for the employees by the company Interested candidates can also share their resume at contact@lightfiresolutions.com

Do you love the blend of WordPress and WooCommerce? Are your fingers fluent in PHP and your mind a master of online stores? We're seeking a passionate WooCommerce Developer to join our team and build captivating, high-converting e-commerce experiences for our clients. In this role, you'll be the architect of success: Craft custom WooCommerce functionality:

• Develop bespoke extensions and plugins to extend WooCommerce's core features.
• Integrate third-party plugins and APIs to create seamless workflows.
• Tailor storefronts with custom themes and code modifications.

Optimize for performance and security:

• Implement best practices for WooCommerce optimization and security.
• Monitor plugin compatibility and troubleshoot potential conflicts.
• Ensure smooth performance across devices and browsers.

Provide exceptional client support:

• Collaborate with clients to understand their needs and translate them into technical solutions.
• Offer clear communication and timely support when issues arise.
• Document your work effectively for future reference.

You're the ideal candidate if you have:

• 2+ years of experience developing with WooCommerce and WordPress.
• Strong proficiency in PHP, HTML, CSS, JavaScript, jQuery, AJAX, MySQL
• Understanding of web security principles and best practices.
• Familiarity with Git version control systems.
• Excellent problem-solving and analytical skills.
• Passion for e-commerce and a desire to create user-friendly shopping experiences.

Bonus points if you have:

• Experience with building custom WordPress themes.
• Knowledge of front-end frameworks.
• Familiarity with SEO best practices for e-commerce websites.
• Experience working with payment gateways and shipping integrations.

What we offer:

• Competitive salary and benefits package.
• Opportunity to work on diverse and challenging projects.
• A collaborative and supportive work environment.
• Continuous learning and development opportunities.
• Chance to make a real impact on our clients' businesses.

Schedule: UK Shift Experience: 2-7 Years Salary: As per experience (No bar) Location: H-211, H Block ,Third Floor, Landmark- Near Lohia KIA Showroom, Lohia Street, Sector 63, Noida 201301 Note : Full time Work From Office No Cab Facility Available Interested candidates can share their resume at contact@lightfiresolutions.com.